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Call : +263 718653371 Zimbabwe office
Call : +267 77716914 Botswana office
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Dear Client, if you have any questions about our Safaris , please feel free to contact us. We will reply as soon as possible. Please also note that we are living in the African bush. Network can be unreliable and we do our best to revert in good time!
TERMS & CONDITIONS The contract will become effective as from the date the client’s booking is confirmed in writing, by fax or by e-mail and the deposit is received by Tukutela Safaris pvt Ltd The contract is subject to the Zimbabwean Law and for Botswana Tukutela Safaris PL accordingly to Botswana Law. Any person making a reservation as accepts the terms and conditions of this agreement.
BOOKINGS A deposit of the full or 50% amount due is required to confirm any reservation and is to be done by the client in writing, by fax or e-mail. No bookings without deposits are confirmed. Final payment of daily rates must be transferred to an account of Tukutela Safaris 18 days prior to the hunt. All daily rates must be completed before or on arrival to Zimbabwe. No hunt will be conducted without full payments of daily rates before or on arrival.
CANCELLATION Any cancellation of a confirmed booking must be done in writing, by fax or email to the Company. A receipt of the cancellation is necessary from side of Tukutela Safaris pvt Ltd. Cancellation fees will occur and clients will be charged with 25% of the total daily rates if the cancellation is prior to 31 days to the hunt. From 14 days prior to hunt a charge of 40% will occur.
BOOKING CHANGES If a booking is changed by client to an earlier or later date than originally reserved, charges could apply.
PRICE CHANGES The Company reserves the right to increase the price of any tour prior to departure due to factors beyond the control of the Company, such as, without being limited to, an increase in fuel prices, new Government legislation, etc.
RESPONSIBILITY AND LIABILITY Neither the Company nor any person acting for, through and on behalf of the Company shall be liable for any loss nor damage whatsoever arising from any cause whatsoever. Without restricting the generality of the a foregoing, the Company shall particularly not be responsible for the loss or damage arising from any errors or omissions contained in its brochure or other literature, late or non-confirmation or acceptance or bookings, loss or damage caused by delays, sickness, injury or death.
The Company shall have the right at any time at is sole discretion, to cancel either the remainder of the tour or to make an alteration in the route, accommodation price or other parts of the itinerary. This would include any event of any tour being rendered impossible, illegal or inadvisable due to weather, strikes, war, official or political interference or due to any other cause whatsoever. The Company as the professional authority on the ground has the right and obligation to postpone or cancel the hunt under severe conditions. Such a postponing or cancellation through the Company will be due to reconfirmation by the client.
The Company may at its discretion and without liability or cost to itself at any time cancel or terminate a client’s booking in the event of illness or the illegal or incompatible behaviour of any client undertaking the tour, who shall in such circumstances not be entitled to any refund.
Any person making a reservation with the Company warrants that he or she has the necessary authority to enter into this contract on behalf of the person or persons included in such a booking. The person making the reservation shall be liable for the total amount due to the Company.
CLIENT’S OBLIGATIONS It is the onus and responsibility of the client to obtain the necessary comprehensive insurance before
departure for any possible cancellations, medical expenses, and loss of life, personal property and money.
The onus is upon the client to ensure that passports and visas are valid for the duration of the safari.
The Company cannot be held liable for any necessary visas or other travel documents not held by clients.
In the event of a client not having the necessary documentation to enter any area or country, the
Company shall reserve the right to leave the client a point of entry of such area or country. In such an event, the Company will not be held responsible to the client for further travel arrangements.
HEALTH AND PERSONAL SAFETY The client shall be reasonably fit to undertake the tour.
Anti-malaria precautions should be commenced prior to tour departure but are not meant to be necessary in the hunting area. A medical doctor should be consulted for advice in this regard by the client. Tours offered by the Company cover a wide spectrum of the African wilds and neither the Company, its employees can be held responsible for any injury or other related incidents whilst on the tour or safari.
In the event of a medical emergency, although the Company provides basic First Aid, it is the client’s
responsibility to obtain the necessary professional medical assistance.
BAGGAGE Due to the rugged terrain, the Company cannot be held responsible for damage or loss of any personal items including bags, contents of bags or photographic and related equipment.
INCLUDED AND EXCLUDED SERVICES The prices of the Safaris are including or excluding different services. The inclusions or exclusions are according to your bookings and descripted in the offer made by the company.
Tukutela Safaris pvt Ltd
Dete , 2019
Tukutela Safaris pvt Ltd, Dete, Zimbabwe. The company is registered in Zimbabwe.
Tukutela Safaris P. L. , Pandamatenga, Botswana. The company is registered in Botswana.
Directors: Frank Lau & Ray Makwehe
Member of ZPHGA, ZTA, DSC, PHASA, SCI, IPHA, off. SCI Measurer
Tukutela Safaris pvt Ltd, Hwange National Park Main Camp, Dete, Zimbabwe
Private bag DT5776, Dete, ZW
Tukutela Safaris PL , PoBox 116, Pandamatenga , Botswana.
Directors : Frank Lau and Ray Makwehe, Company registered in Zimbabwe.
No Warranty to Accuracy
The information provided by us on this website is on an ‘as is’, ‘as available’ basis and is for general, indicative purposes only. Although every effort is made to ensure the reliability of the information contained in this website, this shall not constitute as a warranty, either expressed or implied with regards to the accuracy and adequacy of any information stated herein.
We shall not be held liable to and shall not accept any liability, obligation or responsibility whatsoever for any loss or damage arising from your reliance on such claims.
Links to Third Party Website
Links to third party websites may be provided in this website. The provision or assistance in providing such links is only for users' easy reference purposes only. It does not represent that we agree or do not disagree with the contents of any such external sites. We will not have or accept any liability, obligation or responsibility whatsoever for the content of such external websites and will not accept any responsibility and shall not be held responsible for any loss or damage arising from or in respect of any use or misuse or reliance on the contents of any such external websites. We reserve our right to delete or edit any information on this site at any time at our absolute discretion without giving any prior notice.
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